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From Rookie to Rep
AI-Powered Sales Simulation
A Storyline 360 experience that helps new sales representatives practice realistic customer conversations and receive AI-generated coaching feedback while building fluency with tax and accounting terminology.
✓ 4 AI Conversations
✓ 25+ Industry Terms
✓ OpenAI Integration
✓ SME Reviewed
The Challenge
New sales representatives needed opportunities to practice realistic conversations and develop fluency with tax and accounting terminology. Traditional eLearning could deliver information but lacked personalized coaching and meaningful practice.
The Solution
I designed a Storyline 360 simulation that combines scenario-based learning with AI-generated feedback. Learners respond to customer scenarios and receive personalized coaching, vocabulary analysis, and model responses powered by OpenAI.
My Process
Design Document
Defined objectives, audience, performance goals, and success criteria.
Storyboard
Mapped scenarios, branching logic, AI feedback flows, and learner interactions.
Development
Built Storyline interactions, AI integration, scoring logic, and variable architecture.
AI-Powered
Learning Experience
Experience the completed Storyline course featuring AI-generated coaching, personalized feedback, and scenario-based learning.
Results & Impact
AI-Powered Features
✓ Four dynamic customer conversations
✓ Personalized feedback generated through OpenAI
✓ Vocabulary analysis identifying terms used and missed
✓ Variable driven scoring and coaching logic
✓ Scenario specific feedback and model responses
✓ SME reviewed for terminology accuracy
Technologies Used
Storyline 360 • OpenAI • Pipedream • OpenArt AI • WellSaid Labs
Skills Demonstrated
• Learning Experience Design
• Scenario-Based Learning
• Prompt Engineering
• AI Integration
• Storyline Variables & Conditional Logic
• Multimedia Production
• Performance Support Design
• Stakeholder Collaboration
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